What to expect
The process is simpler than you think.
Most homeowners don't know what they don't know about solar and battery storage, and that's exactly what Zoë is here for. Here's how the process works, from first conversation to the day your system is up and running.
Step 1
Start with a conversation
The first step is simple: talk to Zoë. Tell her about your home, your energy situation, and what's got you thinking about solar or battery storage. There's no commitment, no sales pressure, and no need to have done any research beforehand.
This is also where Zoë explains what's happening with the grid in Massachusetts, rising delivery charges, the shift to Time-of-Use billing, and why more homeowners are looking for an alternative.
What you do
Answer a few questions about your home and energy usage.
What Zoë handles
Explains the process, the grid changes, and what options may make sense for your situation.
Step 2
Review your home and options
Not every home is a perfect fit for solar, and Zoë won't pretend otherwise. She reviews your roof, sunlight exposure, energy usage, and what the utility rules look like for your area. Then she helps you understand what your home may actually be able to do.
This is also where battery storage comes into the conversation. A battery is what makes the protection piece real. It's what lets you store power and use it when grid rates are highest, or when the power goes out.
What you do
Share any utility bills or home details that help with the review.
What Zoë handles
Reviews the home, explains the options, and sets realistic expectations.
Step 3
See whether your home qualifies
Solar and battery eligibility depends on a number of factors: your roof condition, how much sunlight your home receives, your current energy usage, available products, and your utility's specific rules. Zoë helps you understand where your home stands, and if something isn't a fit, she'll tell you that too.
Financing programs are generally available for homeowners with a credit score of 650 or above. Zoë can walk you through what that looks like.
What you do
Review the findings and ask questions.
What Zoë handles
Coordinates the home review with Sunrun and helps interpret the results.
Step 4
Coordinate the next steps
Once your home qualifies and you decide to move forward, there's a fair amount of coordination involved: documentation, permitting, scheduling, and communication with the installation team. This is the part most homeowners dread. Zoë handles it.
You won't be chasing anyone down or wondering what's happening. Zoë keeps you updated and manages the pieces so you don't have to.
What you do
Provide any required documentation and confirm scheduling.
What Zoë handles
Permitting support, install scheduling, project updates, and keeping the process moving.
Step 5
Installation and beyond
Once everything is approved and scheduled, the installation team takes over. Zoë keeps you informed so the day-of feels smooth and expected, not like a surprise.
After installation, your system gets inspected and connected to the grid. Zoë is still available if you have questions as you get settled in with your new setup.
What you do
Be home for the installation. Ask questions.
What Zoë handles
Coordinates installation timing, keeps you updated, and remains available after the job is done.
The bigger picture
Going through this process means choosing not to be dependent on the utility by default.
Most homeowners never chose the utility company, it was just the only option. Solar and battery storage change that. Going through this process isn't just about installing panels on a roof. It's about deciding to produce your own energy, store it, and have a real alternative when the grid is expensive or unreliable.
Zoë's job is to make sure you understand what you're deciding, and to take the complexity off your plate so the decision feels clear, not overwhelming.
A few things people usually ask
Ready to see what your home can do?
Start with a conversation. No pressure, no commitment.